Kenneth Nixon
About Kenneth Nixon
Kenneth Nixon serves as the Customer Service Manager for the Eastern Region at Diversified, where he leads service efforts across various business divisions. He previously worked as Operations Manager at Vector Security Networks for 13 years, developing programs to enhance customer service agreements.
Work at Diversified
Kenneth Nixon serves as the Customer Service Manager for the Eastern Region at Diversified. He has held this position since 2019 and is based in Kenilworth, New Jersey. In this role, he leads service efforts across several business divisions, including Advanced Visual Environments, Media & Entertainment, and Electronic Security Solutions. Nixon collaborates with the Global Services Team to ensure that local support initiatives align with the broader goals of the organization. His focus is on enhancing customer service and operational efficiency within these divisions.
Previous Experience at Vector Security Networks
Before joining Diversified, Kenneth Nixon worked at Vector Security Networks as Operations Manager from 2006 to 2019, a tenure of 13 years. In this role, he was responsible for overseeing operational processes and ensuring effective service delivery. His experience at Vector Security Networks provided him with a solid foundation in customer service management and operational leadership.
Program Development for Customer Service Agreements
In his current role at Diversified, Kenneth Nixon has developed programs aimed at increasing the sales of Customer Service Agreements and Software Support Agreements. These initiatives are designed to enhance customer engagement and satisfaction while driving revenue growth for the organization.
Collaboration with Global Services Team
Kenneth Nixon works closely with the Global Services Team to align local support initiatives with the organization's overarching goals. This collaboration ensures that the strategies implemented at the local level are consistent with the company's global objectives, facilitating a unified approach to customer service.