Kylee Rippy Thoma, Pmp
About Kylee Rippy Thoma, Pmp
Kylee Rippy Thoma is a Service Delivery Manager at Adopt Lilly Media Lab, where she oversees daily operations and project management. With a background in media and production, she has held various roles in organizations such as Diversified and D3TV DePauw.
Work at Diversified
Kylee Rippy Thoma currently serves as the Service Delivery Manager for the ADOPT Lilly Media Lab at Diversified, a position she has held since 2023. In this role, she manages the day-to-day operations of an on-site production team for Eli Lilly. Her responsibilities include project management, production scheduling, and account management. She also leads the expansion of service offerings by discovering new clients and creating marketing plans. Additionally, she facilitates direct client interactions through initiation meetings and project updates, ensuring client satisfaction.
Previous Experience
Prior to her current role, Kylee Rippy Thoma worked at Diversified as the ADOPT Program Manager for Eli Lilly from 2022 to 2023 and for Roche from 2022 for a total of 15 months. She also held various positions at D3TV DePauw, including General Manager and Digital Content Producer, from 2017 to 2019. Her experience extends to Nexstar Media Group, where she worked as an Associate Producer for CBS4/FOX59 from 2019 to 2020. Additionally, she completed internships at WSBT22 and C-SPAN in 2017.
Education and Expertise
Kylee Rippy Thoma studied at DePauw University, where she earned a Bachelor of Arts in Communication from 2015 to 2019. Prior to that, she attended Plymouth High School and achieved an Academic Honors Diploma from 2011 to 2015. Her educational background has equipped her with skills in customer experience, quality control, and digital trends, which she applies in her professional roles.
Skills and Responsibilities
In her role as Service Delivery Manager, Kylee specializes in customer experience and quality control. She stays updated on digital trends to effectively communicate possibilities to clients. Her responsibilities also include creating, gathering, and interpreting metrics and analytics for the production group. She is available for content creation as needed, demonstrating her versatility in the production environment.