Mike Markus
About Mike Markus
Mike Markus serves as an Orientation Engineer and Trainer at Diversified in Indianapolis, Indiana, where he has worked since 2019. He has a background in Electronics Engineering and has held various roles in technical and training capacities across multiple organizations.
Work at Diversified
Mike Markus has been serving as an Orientation Engineer and Trainer at Diversified since 2019. His role involves collaborating with clients on various projects that include on-site training and problem-solving. He has contributed to the development of mobile-optimized materials that incorporate QR code access, addressing the need for social distancing during training sessions. His experience in this position spans five years, during which he has engaged with a diverse range of organizations, including corporations, universities, hospitals, law firms, and non-profits.
Education and Expertise
Mike Markus studied Electronics Engineering at ITT Technical Institute, where he earned an Associate's degree from 1980 to 1982. He also completed his secondary education at Pike High School from 1976 to 1980. His educational background provides a strong foundation for his technical expertise in engineering and training, which he applies in his current role and previous positions.
Background
Before joining Diversified, Mike Markus held various positions that contributed to his professional development. He worked as a Service Manager and Technician at Security Labs from 2005 to 2007. He founded and operated Supertronics AV Service from 2010 to 2013. Additionally, he served as a Client Technical Specialist at Sensory Technologies for seven years, and as a Project Manager at CIM Technology Solutions from 2008 to 2010. His diverse work history reflects a commitment to technical service and client engagement.
Achievements
Throughout his career, Mike Markus has implemented several initiatives to improve efficiency and client satisfaction. He transformed the method of creating User Guides by developing three dynamic templates using Microsoft Publisher. He also created a Functional Description worksheet, which has become a required document for project folders to enhance project accuracy. His EMBRACE strategy is a significant aspect of his approach to exceeding client expectations and fostering long-term relationships.