Neil Gavin
About Neil Gavin
Neil Gavin is an Audiovisual Deskside Operational Specialist at Diversified, specializing in ITIL methodology for government contracts, with a focus on security and incident management. He has over a decade of experience in staff training and process development, and has worked with various organizations in roles related to service delivery and operations.
Work at Diversified
Neil Gavin has been employed at Diversified as an Audiovisual Deskside Operational Specialist since 2020. In this role, he focuses on delivering audiovisual solutions and support, leveraging his expertise in ITIL methodology. His responsibilities include managing operational tasks related to audiovisual services, ensuring compliance with government contract deliverables, and maintaining high standards of service delivery.
Previous Experience at Rutledge AV
Before joining Diversified, Neil worked at Rutledge AV as the Rutledge Defence SDM Operations from 2019 to 2020. In this position, he was involved in service delivery management, where he applied his skills in process development and incident management within the defence sector, contributing to effective operational workflows.
Career at Unisys
Neil Gavin served as a Service Delivery Manager at Unisys from 2008 to 2019, accumulating over a decade of experience in the Asia-Pacific region. His role involved overseeing service delivery processes, ensuring client satisfaction, and managing teams to meet performance targets. He developed significant expertise in staff training and performance planning during this period.
Early Career at Qantas
Neil began his career at Qantas, where he worked as a Load Control Officer and Port Coordinator from 1988 to 1999. This role provided him with foundational experience in logistics and operational management within the aviation industry, contributing to his overall professional development.
Education and Expertise
Neil Gavin specializes in ITIL methodology, particularly in relation to government contract deliverables. His expertise includes security and incident management, as well as developing processes and workflows for business-as-usual tasks. He possesses high-level communication skills, which facilitate effective coordination with third-party vendors and government stakeholders.