Robert Birkner
About Robert Birkner
Robert Birkner is a Client Success Manager with extensive experience in the A/V industry, having worked in various roles at HB Communications and Diversified. His career spans over 15 years, during which he has developed a strong understanding of customer delivery processes and project management.
Current Role at Diversified
Robert Birkner currently serves as a Client Success Manager at Diversified, a position he has held since 2022. In this role, he focuses on enhancing client satisfaction and ensuring successful project outcomes. His experience in the A/V industry contributes to his effectiveness in managing client relationships and addressing their needs.
Previous Experience at HB Communications
Birkner has a significant history with HB Communications, where he worked in various roles from 2006 to 2022. He began as a Warehouse Assistant and progressed to positions including Service Administrator, Service Coordinator/Repair Agent, and Help Desk Project Manager. His tenure at HB Communications allowed him to develop extensive knowledge of A/V equipment and customer delivery processes.
Project Management Expertise
During his time at HB Communications, Robert took on project management duties for enterprise accounts. His familiarity with customer culture and processes enabled him to effectively manage projects and ensure adherence to service level agreements (SLA). This experience highlights his ability to coordinate local field operations and repairs within the A/V industry.
Educational Background
Robert Birkner studied at Rutgers University–New Brunswick, where he earned a Bachelor of Arts in Political Science and Government from 2007 to 2012. His educational background provides a foundation for his analytical skills and understanding of organizational dynamics, which are beneficial in his current role.
Career Progression in A/V Industry
Birkner's career in the A/V industry reflects a steady progression from entry-level positions to management roles. His transition from a Warehouse Assistant to project management demonstrates his comprehensive understanding of the industry and commitment to customer service. Over the years, he has become a key member of customer delivery teams, leveraging his accumulated knowledge to enhance service quality.