Tracy Stephenson
About Tracy Stephenson
Tracy Stephenson is a Customer Success Manager with extensive experience in client services and project management across various healthcare communications roles. She has a background in communications and business administration, holding degrees from William Paterson University and Bergen Community College.
Current Role at Diversified
Tracy Stephenson has been serving as a Customer Success Manager at Diversified since 2017. In this role, she focuses on ensuring client satisfaction and fostering strong relationships with customers. Her responsibilities include overseeing client accounts and facilitating communication between clients and internal teams to enhance service delivery.
Previous Experience in Healthcare Communications
Tracy Stephenson worked at Cardinal Health Healthcare Communications, formerly known as Boron, LePore and Associates, as a Senior Project Manager from 1995 to 2004. During her nine years in Wayne, NJ, she managed various projects, contributing to the company's reputation in the healthcare communications sector.
Experience at Inception Digital US
At Inception Digital US, Tracy held multiple roles, including Account Director/Executive Producer and Senior Director of Production. She worked there from 2013 to 2017 and from 2009 to 2013, respectively. In these positions, she was responsible for client services and production management, enhancing the company's digital offerings.
Educational Background
Tracy Stephenson earned a Bachelor of Arts degree in Communications from William Paterson University of New Jersey. She also completed an Associate's Degree in Business Administration/Marketing at Bergen Community College. Her foundational education includes a High School Diploma from Glen Rock High School, where she studied from 1987 to 1991.
Career Timeline and Roles
Throughout her career, Tracy has held various positions across multiple organizations. She worked as a Senior Account Executive at Synapse Medical Communications for three months in 2009, and she held roles at Thomson Healthcare as an Associate Account Manager and Account Manager from 2004 to 2007. Her diverse experience spans project management, account management, and client services.