Michael Gisel
About Michael Gisel
Michael Gisel serves as the Director of Operations - Sales at divvyDOSE, where he leads a team of over 200 employees and drives strategies to enhance customer medication outcomes. He holds a Master of Arts in Organizational Leadership and has extensive experience in operations management, previously working at Verizon Enterprise Solutions and KONE.
Work at divvyDOSE
Michael Gisel serves as the Director of Operations - Sales at divvyDOSE, a position he has held since 2021. In this role, he drives strategies to scale operations effectively in response to evolving business needs and challenges. He leads a team of over 200 employees in data operations, focusing on enhancing customer medication outcomes. Gisel utilizes adherence packaging and world-class data management practices to improve customer satisfaction, ensuring that operational processes align with the company's mission.
Education and Expertise
Michael Gisel has a diverse educational background. He studied Arts & Sciences at Eastern Iowa Community College District, earning an Associate of Arts (A.A.) from 2004 to 2006. He furthered his education at Ashford University, where he obtained a Bachelor of Arts (B.A.) in Organizational Management from 2006 to 2008. Additionally, he completed a Master of Arts (M.A.) in Organizational Leadership at Colorado State University from 2013 to 2015. This educational foundation supports his expertise in operational management and leadership.
Background
Before joining divvyDOSE, Michael Gisel accumulated significant experience in operations management. He worked at Verizon Enterprise Solutions as an Operations Supervisor for 16 years, from 1998 to 2014, in Davenport, IA. Following that, he served as the Manager of Customer Care & Experience Groups at KONE for 7 years, from 2014 to 2021, in Moline, IL. His extensive background in these roles has equipped him with the skills necessary to analyze operational data and develop effective strategies.
Achievements
In his current role at divvyDOSE, Michael Gisel has successfully led initiatives to enhance operational efficiency and customer satisfaction. He analyzes operational data to identify challenges and opportunities, developing and executing plans to address them. His leadership in data operations has contributed to improving medication outcomes for customers, showcasing his commitment to operational excellence and customer care.