Mimi Ramirez
About Mimi Ramirez
Mimi Ramirez serves as the Operations Manager at divvyDOSE in Moline, Illinois, where she has worked since 2019. With a diverse background in customer service and management, she has held various roles in companies such as Alcoa, Dohrn Transfer Company, and Allsteel, and has experience in grant management for housing programs.
Work at divvyDOSE
Mimi Ramirez has served as the Operations Manager at divvyDOSE since 2019. In this role, she is responsible for overseeing various operational processes and ensuring efficiency within the organization. Her tenure at divvyDOSE spans five years, during which she has contributed to the company's operational strategies and customer service initiatives.
Previous Employment Experience
Before joining divvyDOSE, Mimi Ramirez held several positions in customer service and operations. She worked at Alcoa as a Customer Service and Sales Representative from 2010 to 2012. Following that, she served as Customer Service Manager at Dohrn Transfer Company from 2012 to 2016. At Allsteel, she was the Customer Support Manager from 2016 until 2019. Additionally, she briefly worked as an International Logistics Analyst at John Deere in 2010.
Education and Expertise
Mimi Ramirez studied Business Administration and Management at St. Ambrose University, where she earned her Bachelor of Business Administration (B.B.A.) degree from 2008 to 2010. She also completed her high school education at United Township, graduating with a High School Diploma in 1999. Her educational background supports her expertise in operations management and customer service.
Grant Management and Housing Programs
Mimi Ramirez has experience in grant management, having successfully written and secured grants at both state and federal levels for local government housing programs. She managed grant funding focused on community needs, including housing rehabilitation and lead-based paint abatement. Her previous role as Housing Manager for the City of Moline from 2001 to 2010 involved overseeing these programs.
Team Management and Reporting
In her previous roles, Mimi Ramirez managed teams and created detailed performance reports for customers. She oversaw a team of 17 employees across various departments, focusing on resolving customer service issues. Additionally, she created reports outlining delivery metrics on a weekly, monthly, and quarterly basis, contributing to improved operational transparency and customer satisfaction.