Caro Rauch
About Caro Rauch
Caro Rauch is a Customer Service Leader at DJI, where she has worked since 2016. She has a background in international business management and extensive experience in complaint management and after-sales services.
Current Role as Customer Service Leader
Caro Rauch currently serves as the Customer Service Leader at DJI, a position she has held since 2016. In this role, she is responsible for managing dealer and customer support, addressing inquiries, and ensuring high levels of customer satisfaction. Her focus includes after-sales management and complaint handling, which are critical for enhancing customer service processes. Rauch's extensive experience in complaint management contributes to her effectiveness in improving customer interactions and satisfaction.
Previous Experience at DJI
Before her current role, Caro Rauch worked at DJI as a Personal Assistant from 2014 to 2016. During her two years in this position, she gained valuable insights into the company's operations and customer service dynamics. This experience laid the foundation for her subsequent advancement to the Customer Service Leader role, where she applies her knowledge to enhance customer experiences.
Education and Qualifications
Caro Rauch has a solid educational background in international administration and business management. She studied at WDS from 2007 to 2009, where she achieved the qualification of International Administration Manager/Europasekretärin. Following this, she attended UWIC from 2009 to 2010, earning a Bachelor of Arts (BA) in International Business Management. These qualifications support her expertise in customer service and management.
Expertise in Customer Service and Complaint Management
Caro Rauch specializes in after-sales management and complaint handling, focusing on customer satisfaction and invoice processing. Her expertise in complaint management has been instrumental in developing improved customer service processes. By addressing customer inquiries effectively, she contributes to maintaining high levels of satisfaction among both dealers and customers.