Jing Xiao
About Jing Xiao
Jing Xiao is a Technical Support Specialist at DJI in Barendrecht, Netherlands, where he has worked since 2021. He holds a Master's degree in Food Science and Technology from Wageningen University and has previous experience as a Sales Manager and Assistant Operation Manager.
Work at DJI
Jing Xiao has been employed at DJI as a Technical Support Specialist since 2021. In this role, he is based in Barendrecht, South Holland, Netherlands. He collaborates closely with the internal Finance and Sales departments to provide after-sales support specifically for strategic key B2B customers. His responsibilities include managing client engagements through in-house CRM software, which involves logging, prioritizing, coordinating, and resolving support cases. Within three months of starting his position, he achieved the status of top performer.
Education and Expertise
Jing Xiao earned a Master's degree in Food Science and Technology from Wageningen University, where he studied from 2009 to 2012. This educational background has equipped him with a solid foundation in food science principles, which may inform his technical support role in a technology-driven environment.
Previous Work Experience
Before joining DJI, Jing Xiao worked at St. Anny Food Holland as a Sales Manager from 2013 to 2018. He then transitioned to St. Anny Tea House B.V. as an Assistant Operation Manager and owner from 2018 to 2021. These roles provided him with valuable experience in sales and operations management, contributing to his skills in client engagement and support.
Professional Achievements
In his current role at DJI, Jing Xiao quickly distinguished himself by achieving the status of top performer within three months of his employment. This recognition reflects his ability to effectively manage client support and contribute to the company's objectives in a competitive environment.