John David Tressel
About John David Tressel
John David Tressel is a Technical Support Representative at DJI, where he has worked since 2018. He has a diverse background in technical support, design, and training, having held various roles in companies across France and the Netherlands.
Work at DJI
John David Tressel has been employed at DJI as a Technical Support Representative since 2018. In this role, he provides technical assistance to various users, including the European policy team and public safety users such as law enforcement and search and rescue teams across France and Europe. His responsibilities include addressing customer inquiries and enhancing the overall support experience.
Previous Employment Experience
Before joining DJI, Tressel held several positions in different companies. He worked as a Product Demonstrator at Bouygues Telecom for 11 months in 2013. Prior to that, he was a digital Prepress technician and wide format printing operator at PRODUCTION IMAGES for 7 months in 2007. He also served as a Sourcing Specialist at Fox International from 2003 to 2005, providing technical assistance. Additionally, he worked as a Training Assistant at MHR: Manufacture du Haut Rhin from 2014 to 2016.
Education and Expertise
Tressel studied Art and Design at Ecole Supérieure d'Art Le Quai in Mulhouse from 2007 to 2009. He furthered his education at Ensa Dijon, where he continued his studies in Art and Design for one year in 2009 to 2010. His educational background complements his technical roles, providing a unique perspective in his work.
Contributions to Technical Support
In his current role at DJI, Tressel has made significant contributions to the technical support process. He developed extensive sets of semi-automated replies for web chat, which improved response times and customer satisfaction. He also redefined test units management and maintenance to enhance operational efficiency. Additionally, he established guidelines and macros to reorganize email responses, improving the consistency and quality of customer interactions.