Mickael Salomon
About Mickael Salomon
Mickael Salomon is a Technical Support Assistant Supervisor at DJI, where he has worked since 2018. He has a background in electrical and electronic engineering and has contributed to process improvements and customer support efficiency.
Work at DJI
Mickael Salomon has been employed at DJI since 2017, initially serving as a Technical Support Agent before advancing to the role of Technical Support Assistant Supervisor in 2018. He has worked in Barendrecht for a total of six years. In his current position, he manages technical support operations and contributes to the efficiency of customer service processes. Salomon has developed a new process using script language to streamline operations and implemented new templates for chat and email systems, enhancing overall customer support.
Education and Expertise
Mickael Salomon completed his education in Electrical and Electronic Engineering at Lycée Pierre Emile Martin. He achieved a Brevet d'Études Professionnelles and a Baccalauréat Professionnel between 2010 and 2013. He furthered his studies with a Brevet Technicien Supérieur from 2015 to 2017. Additionally, he obtained a Mention Complémentaire Level IV from Lycée Raoul Mortier in 2014. His educational background provides a solid foundation for his technical support role at DJI.
Background
Prior to his tenure at DJI, Mickael Salomon gained experience through various internships and trainee positions. He worked at INEO CENTRE as a Trainee for one month in 2013 and at Rosinox, Grandes Cuisines in multiple roles, including Technician and Trainee, in 2016 and 2017. He also completed a Trainee position at Enedis (formerly ERDF) in 2012. These experiences contributed to his technical skills and understanding of customer support.
Achievements
Mickael Salomon has made significant contributions to DJI by handling homologation cases for products such as the Phantom 4 with the French government. He also plays a vital role in providing French translations for new processes, promotions, and legal documents, ensuring effective communication within the company and with customers.