Stephanie Durden
About Stephanie Durden
Stephanie Durden serves as the Vice President of Customer Service at DME Express LLC, a position she has held since 2021. She has a diverse professional background, including roles at UnitedHealth Group and T-Mobile USA, and holds degrees from Rutgers University.
Current Role at DME Express
Stephanie Durden serves as the Vice President of Customer Service at DME Express LLC. She has held this position since 2021 and is based in Roswell, Georgia. In her role, she oversees customer service operations, ensuring that the company meets its service delivery standards and enhances customer satisfaction.
Previous Experience at Pontoon Solutions
Prior to her current role, Stephanie worked at Pontoon Solutions as the Director of Operational Reporting and Analysis. Her tenure lasted for 8 months in 2014 and 2015, during which she was based in Norcross, Georgia. In this position, she was responsible for operational reporting and analysis, contributing to the company's efficiency.
Background in Healthcare Management
Stephanie has significant experience in healthcare management, having worked at UnitedHealth Group in various director roles. From 2001 to 2004, she served as the Director of Customer Care Reporting, and from 2004 to 2007, she was the Director of Business Relationship Management. These roles involved managing customer care reporting and business relationships within the healthcare sector.
Education and Academic Background
Stephanie Durden studied at Rutgers University from 1991 to 1994, where she completed her degree. Additionally, she attended Cook College, Rutgers University, furthering her academic qualifications. Her education has provided her with a strong foundation for her professional career.
Experience in Education and Telecommunications
In addition to her corporate roles, Stephanie has experience in education as a Substitute Teacher at Gwinnett County Public Schools from 2016 to 2018. She also worked at T-Mobile USA as the Director of Sales and Service Information from 2007 to 2011, where she focused on sales and service operations in the telecommunications industry.