Scott Davis
About Scott Davis
Scott Davis is a Customer Support Specialist with extensive experience in technical writing and customer service. He holds a Bachelor of Arts and a Bachelor of Science from Gustavus Adolphus College, where he studied English and English Language and Literature.
Work at DMSi Software
Scott Davis has been employed at DMSi Software as a Customer Support Specialist since 2012. In this role, he provides assistance to customers, ensuring they have a positive experience with the company's software solutions. His responsibilities include troubleshooting issues, answering queries, and facilitating effective communication between the company and its clients.
Previous Experience in Technical Writing
Before joining DMSi Software, Scott Davis worked as a Technical Writer at American HealthNet for a period of four months in 2004. His role involved creating and managing technical documentation, which contributed to the clarity and usability of the company's communication materials. Additionally, he served as a Customer Service Representative at Hewlett-Packard for seven months in 2004, where he honed his customer interaction skills.
Education and Expertise
Scott Davis earned a Bachelor of Arts degree in English from Gustavus Adolphus College, where he also completed a minor in History. His studies spanned from 1998 to 2002. He further pursued a Bachelor of Science degree in English Language and Literature during the same period. He has developed expertise in using Madcap Flare for creating and managing online help systems and possesses strong skills in the MS Office Suite.
Technical Writing Experience
With a total of seven years of experience in technical writing, Scott Davis has developed a solid foundation in editing and publishing communications. His background includes creating user-friendly documentation that enhances understanding and usability for end-users. His proficiency in technical writing is complemented by his ability to utilize various tools and software effectively.