Steven Watson
About Steven Watson
Steven Watson is a Software Specialist with extensive experience in technical support and EDI analysis. He holds a Master of Science in Business Analytics and has developed proficiency in several programming languages, including SQL, COBOL, and C++.
Work at DMSi
Steven Watson has been employed at DMSi Software as a Software Specialist since 2018. In this role, he contributes to the development and support of software solutions, focusing on enhancing user experience and operational efficiency. His responsibilities include troubleshooting issues and ensuring the smooth operation of the Agility platform for end-users. Watson's experience in handling escalated cases has been beneficial in maintaining high service standards within the organization.
Education and Expertise
Steven Watson holds a Master of Science in Business Analytics from Bellevue University, which he completed from 2015 to 2017. Prior to this, he earned a Bachelor of Science in Computer Science from Wayne State College, studying from 2007 to 2012. His academic background has provided him with proficiency in programming languages such as SQL, COBOL, and C++. This educational foundation supports his technical capabilities in his current role.
Background in EDI Analysis
Before joining DMSi Software, Steven Watson worked as an EDI Analyst at Lineage Logistics from 2013 to 2014. This position allowed him to develop skills in electronic data interchange, which are critical for facilitating communication between business systems. His experience in this role contributed to his understanding of technical support and software development processes.
Team Leadership Experience
At 3Dconnexion, Steven Watson served as a team lead, where he honed his time management skills. Balancing full-time work with academic responsibilities required effective prioritization and organization. This experience has been instrumental in shaping his approach to leadership and teamwork in subsequent roles.
Technical Support Skills
Throughout his career, Steven Watson has developed strong troubleshooting skills, particularly as a Software Support Agent. His ability to efficiently handle escalated cases has been essential in ensuring the effective operation of software platforms. This experience reflects his commitment to providing quality technical support and enhancing user satisfaction.