Bailey Taylor
About Bailey Taylor
Bailey Taylor is a Digital Customer Success Manager currently working at DNSFilter in Washington, D.C. With a background in customer success and community management, Taylor focuses on driving user adoption and enhancing customer satisfaction through strong relationships and product expertise.
Work at DNSFilter
Bailey Taylor serves as a Digital Customer Success Manager at DNSFilter, a role she has held since 2024. In this position, she focuses on driving user adoption and ensuring customer satisfaction. Bailey utilizes her product expertise to coach clients on optimizing their experience with DNSFilter's platforms and products. Her responsibilities include troubleshooting questions related to client data and platforms, which contributes to overall client success.
Previous Experience at Retrium
Before joining DNSFilter, Bailey Taylor worked at Retrium, where she held the position of Digital Customer Success Manager from 2023 to 2024. Prior to this role, she was a Digital Customer Success Associate at the same company from 2022 to 2023. During her time at Retrium, she developed strong collaborative relationships with clients, focusing on user adoption and customer satisfaction.
Career Background
Bailey Taylor has a diverse career background that includes roles in customer success, community management, and public safety communications. She worked as a Community Manager at Codebase Coworking from 2021 to 2022 and served as a Public Safety Communications Officer at the Charlottesville-UVA-Albemarle Emergency Communications Center from 2020 to 2021. Earlier in her career, she was a Finance Administrative Assistant at BLACKSTONE MATERIALS LLC and an Account Executive Intern at Regional Finance.
Education and Expertise
Bailey Taylor studied Sociology at the University of Virginia, where she earned a Bachelor of Arts (BA) degree from 2017 to 2020. She also attended Christopher Newport University for a year from 2016 to 2017. Her educational background supports her expertise in customer success, particularly in driving user adoption and ensuring client satisfaction through technology.