Brian Reynolds
About Brian Reynolds
Brian Reynolds is a Tier II Technical Support Engineer at DNSFilter, where he has worked since 2021. He has extensive experience in technical support roles, including previous positions at Marketcircle and Howard County General Hospital.
Work at DNSFilter
Brian Reynolds has been employed at DNSFilter as a Tier II Technical Support Engineer since 2021. In this role, he contributes to customer-facing documentation, providing clarity on external customer systems and their interactions with DNSFilter components. He engages in screenshare sessions to troubleshoot customer issues, enhancing the support experience through visual guidance. Additionally, he participates in weekly task meetings using Monday.com to track and ensure the completion of tasks. His responsibilities also include live chat and phone support, offering real-time assistance to customers.
Previous Experience at Marketcircle
Prior to joining DNSFilter, Brian Reynolds worked at Marketcircle for a total of four years, holding various positions. He served as an Application Support Engineer from 2017 to 2021 and as a Technical Support: Tier 2 from 2015 to 2016. He also worked as a Technical Support Agent Tier 1 for two months in 2015 and as a Customer Advocate Agent for three months in 2014. His roles involved providing technical support and customer advocacy, contributing to the overall customer experience.
Background in Healthcare and Education
Before his technical support career, Brian Reynolds worked at Howard County General Hospital as a Rehab Assistant from 2006 to 2009. He also held the position of Office Coordinator at Pat Hiban Real Estate Group from 2005 to 2007. In the education sector, he served as a Campus Advisor at Howard Community College from 2004 to 2005. These roles provided him with diverse experience in customer interaction and support.
Education and Certifications
Brian Reynolds studied Management Information Systems at the University of Maryland Baltimore County, where he earned a B.A. from 2005 to 2011. He also pursued a certification in Network Administration at the University of Maryland University College from 2014 to 2016. Additionally, he obtained an Associate of Arts in Social Sciences from Howard Community College, studying from 2003 to 2007. His educational background supports his technical expertise in the field.