Jacob Phillips
About Jacob Phillips
Jacob Phillips is a Technical Support Engineer at DNSFilter, where he has worked since 2021. He has a background in information technology and security, with previous roles at various organizations, including Synergy Coverage Solutions and Universal Technical Institute.
Work at DNSFilter
Jacob Phillips has been employed at DNSFilter as a Technical Support Engineer since 2021. In this role, he is responsible for delivering technical support and assistance to clients. He manages coordination at both local and international levels when necessary. His duties include developing reports for various teams within the organization, maintaining and updating technical documents and procedures, and assisting with systems integrations.
Previous Employment History
Before joining DNSFilter, Jacob Phillips held several positions in the technology sector. He worked as an Information Technology Administrator at Synergy Coverage Solutions from 2020 to 2021. Prior to that, he served as a Technology Support Administrator at Universal Technical Institute, Inc. for 7 months in 2021. His earlier experience includes roles as a Security Officer at Universal Orlando and Valencia College, and as an IT Support Technician at Harvest English Institute and an Information Technology Administrator at Shutterfly, Inc.
Education and Expertise
Jacob Phillips studied Cyber Security at the University of Maine, where he earned a Bachelor of Science degree from 2021 to 2023. He also attended Valencia College, obtaining an Associates of Applied Science in Network Engineering with a focus on Cyber Security and Digital Forensics from 2017 to 2019. His educational background provides a strong foundation for his technical support and IT roles.
Training and Development Skills
In his current role at DNSFilter, Jacob Phillips delivers regular and customized training to teams within the business. This aspect of his job emphasizes his commitment to knowledge sharing and skill development among colleagues. His ability to create tailored training sessions enhances the overall technical proficiency of the teams he supports.