James Fox
About James Fox
James Fox is a Help Desk Analyst at DNSFilter, where he has worked remotely since 2021. He has a diverse background in IT support, having held various roles in organizations such as Fidelity Investments and Norwich University.
Work at DNSFilter
Currently, James Fox serves as a Help Desk Analyst at DNSFilter, a position he has held since 2021. His role involves providing technical support and troubleshooting assistance to users in a remote work environment. He utilizes his expertise in IT support to address a variety of issues, ensuring that users receive effective solutions in a timely manner.
Previous Employment Experience
James Fox has a diverse work history in IT and customer support roles. Before joining DNSFilter, he worked at Fidelity Investments as an End User Support Technician for eight months in 2021. He also held positions at Norwich University IT Department as an Intelligence Analyst and Computer Lab Proctor, gaining valuable experience in user support and IT operations. His earlier roles include working as a Lead Sales Associate at Leslie's Poolmart, Inc. and as a Fry Cook/Cashier at Sodexo.
Education and Expertise
James Fox studied Computer and Information Systems Security/Information Assurance at Norwich University, where he achieved a degree in Computer Security and Information Assurance. He also graduated from Salem High School with a High School Diploma. His educational background supports his expertise in building and maintaining virtual desktops, as well as providing IT support across various sectors, including retail, healthcare, and finance.
Technical Skills and Capabilities
James Fox possesses a proven ability to communicate effectively with users of varying levels of IT comfortability. He is skilled in diagnosing root problems and implementing solutions. His technical skills include fixing and replacing hardware for users both in-person and remotely, as well as shipping equipment as necessary. His experience spans multiple industries, showcasing his adaptability and proficiency in IT support.
Career Development
Throughout his career, James Fox has developed a comprehensive skill set in IT support and user assistance. His roles have ranged from security guard to information systems analyst, reflecting a commitment to professional growth. His experience in various technical and customer-facing roles has equipped him with the knowledge and skills necessary to excel in the IT support field.