Mario Oliver
About Mario Oliver
Mario Oliver serves as the Vice President of Customer Experience at DNSFilter, where he has worked since 2023. With extensive experience in customer success and technical support across various companies, he has a proven track record of enhancing customer engagement and driving revenue growth.
Work at DNSFilter
Mario Oliver serves as the Vice President of Customer Experience at DNSFilter, a position he has held since 2023. He operates remotely from Washington, District of Columbia. In this role, he focuses on enhancing customer engagement and satisfaction through strategic initiatives.
Previous Experience in Customer Experience
Prior to joining DNSFilter, Mario Oliver worked at Palo Alto Networks as Senior Director of Digital Customer Experience from 2021 to 2023. He also held the position of Vice President of Customer Experience at J M Smith Corporation from 2018 to 2020, where he was responsible for customer success and technical support. His experience includes a year at RedSail Technologies, where he served as Vice President of Technical Services.
Educational Background
Mario Oliver studied at the U.S. Air Force Institute of Technology, earning a Master of Science in Information Resources Management. He also holds a Bachelor of Science in Biochemistry from the University of Oregon. His educational background supports his extensive career in customer experience and technical services.
Achievements in Customer Success
Throughout his career, Mario Oliver has implemented various initiatives that significantly improved customer success metrics. He developed customer success methodologies that resulted in a threefold revenue growth to over $100 million and achieved a 100% renewal rate. He also digitized SaaS Customer Success Manager playbooks, which reduced manual effort and facilitated substantial annual recurring revenue renewals.
Career in Technology and Defense
Mario Oliver has a diverse background in technology and defense. He worked at Cisco in various roles, including Director of Professional Services and Senior Manager of Customer Experience. His early career included serving as an Officer in Cyberspace Operations in the U.S. Air Force and as an Air Force Liaison at DARPA. This experience has contributed to his expertise in customer experience and technical support.