Emily Dinan
About Emily Dinan
As a Lead Customer Success Manager at DocuSign, I apply my 15 years of experience and expertise in customer success to drive digital transformation and business growth for my clients. I am a DocuSign Certified Specialist, with advanced skills in template creation, eSignature administration, and organization management. I deliver exceptional business outcomes and foster long-term partnerships with C-level executives and cross-functional teams across the Fortune100. Recognized as one of the 25 Most Creative CS Leaders in 2024, for my innovative and customer-centric approach to customer success. I have also championed initiatives that surged customer satisfaction and propelled revenue growth both at DocuSign, Seismic Software QUEsocial and SilkRoad. My mission is to create value and drive growth for my clients, by codeveloping and leveraging customer success plans, health scorecards, bridging gaps, and building synergies to drive outcomes. I leverage AI solutions to operationalize my customer success playbooks.