Anne Rutty
About Anne Rutty
Anne Rutty serves as the Director of Customer Success at Docuware Corporation, where she has worked since 2015. She holds an MBA from Fordham University and has extensive experience in client relations and sales operations, previously holding positions at Ipc Systems, Inc. and Dow Jones.
Work at DocuWare
Anne Rutty has been serving as the Director of Customer Success at DocuWare Corporation since 2015. In this role, she has developed and led revenue retention initiatives aimed at identifying at-risk accounts and ensuring timely maintenance contract renewals. Additionally, she implemented a proactive communication strategy with channel partners and clients to enhance customer satisfaction. Her tenure at DocuWare spans over nine years, during which she has contributed to the company's focus on customer success and retention.
Education and Expertise
Anne Rutty holds a Master of Business Administration from Fordham University. Her educational background has equipped her with the skills necessary for her roles in customer success and client relations. Her expertise includes developing strategies for revenue retention and enhancing customer satisfaction through effective communication.
Background
Before joining DocuWare, Anne Rutty worked at Ipc Systems, Inc. as the Manager of Client Relations from 2011 to 2015. In this position, she focused on maintaining strong relationships with clients. Prior to that, she spent seven years at Dow Jones, where she held the position of Regional Manager from 2000 to 2007 and later served as Sales Operations Manager for Global Accounts from 2007 to 2010. Her experience spans various aspects of client relations and sales operations.
Achievements
During her career, Anne Rutty has successfully implemented strategies that focus on customer retention and satisfaction. At DocuWare, she has led initiatives that identify at-risk accounts and ensure contract renewals. Her proactive communication strategies have also contributed to improved relationships with channel partners and clients, reflecting her commitment to customer success.