April Melendez Jados
About April Melendez Jados
April Melendez Jados is a Professional Services Engineer at DocuWare, where she has worked since 2020. She has a diverse background in customer service and banking, with previous roles at Ulster Savings Bank and Bank of America, and holds degrees in Liberal Arts and Computer Science.
Current Role as Professional Services Engineer
April Melendez Jados serves as a Professional Services Engineer at DocuWare since 2020. In this role, she focuses on ensuring customer satisfaction during implementations and maintains a high standard of customer service. Her responsibilities include collaborating with clients to understand their needs and delivering tailored solutions that enhance their operational efficiency.
Experience at DocuWare
April Melendez Jados has extensive experience at DocuWare, having worked in various capacities since 2016. She began as an Administrative Assistant/Sales Order Processing from 2016 to 2019, then transitioned to a Professional Services Assistant from 2019 to 2020. Her cumulative experience at DocuWare spans over four years, contributing to her expertise in Enterprise Content Management and Customer Relationship Management.
Previous Employment History
Prior to her tenure at DocuWare, April held several positions in the banking sector. She worked as a Bank Teller at Bank of America in 2012 and later at Ulster Savings Bank from 2013 to 2015. Additionally, she served as a New Account Representative at Ulster Savings Bank from 2015 to 2016. These roles provided her with foundational customer service skills and experience in financial operations.
Educational Background
April Melendez Jados completed her high school education at Wallkill Senior High School, earning a High School Diploma from 2007 to 2011. She further pursued her studies at SUNY Ulster, where she obtained an Associate's degree in Liberal Arts and Sciences from 2011 to 2013. Additionally, she studied Computer Science at Ulster Boces, achieving a Technical Diploma from 2009 to 2011.
Bilingual Proficiency
April is bilingual, fluent in both English and Spanish. This proficiency enhances her ability to communicate effectively with a diverse range of clients and colleagues, contributing to her success in customer-facing roles.