Jonathan Langdon Phillips
About Jonathan Langdon Phillips
Jonathan Langdon Phillips serves as the Vice President of Client Services Support & AI Process Optimization at DocuWare, where he has held various leadership roles since 2015. He has extensive experience in client services and product development, with a strong focus on AI strategy and international business.
Work at DocuWare
Jonathan Langdon Phillips currently holds the position of Vice President Client Services Support & AI Process Optimization at DocuWare, a role he has occupied since 2023 in Beacon, New York. His previous roles at DocuWare include Vice President Client Services from 2020 to 2023 in Munich, Bavaria, and Vice President Client Services & Quality from 2017 to 2020 in Wallingford, CT. He also served as Vice President Product & Development for one year in 2015. Phillips has been instrumental in leading AI strategy initiatives to enhance the integration of AI technologies with employee capabilities.
Education and Expertise
Jonathan Langdon Phillips earned a Master of Business Administration (M.B.A.) with an Executive focus from the University of New Haven, completing his studies from 2013 to 2015. He also holds a Bachelor’s Degree in English Language and Literature from the University of Connecticut, which he obtained from 1999 to 2004. His educational background supports his extensive experience in client services, product management, and technology development across various organizations.
Professional Background
Phillips has a diverse professional background with significant experience in technology and client services. Prior to his roles at DocuWare, he worked at Westbrook Technologies in various capacities, including Consulting Engineer, Director of Research & Development, and Director of Professional Services. His career also includes internships at Modem Media and Winged Keel Group, providing him with a well-rounded foundation in both technical and client-facing roles.
Achievements in Customer Satisfaction
In 2023, Jonathan Langdon Phillips achieved a Customer Satisfaction (CSAT) score of 94, indicating a strong commitment to customer service excellence. This score reflects his leadership in client services and his focus on enhancing customer experiences through effective support strategies and AI integration.
International Experience and Volunteer Work
Phillips has international business experience, having lived and worked in Munich, Germany for four years. He led AI and support teams across multiple countries, including the United States, Spain, and Bulgaria. Additionally, he has volunteered in Kenya and Brazil, addressing human and wildlife conflict issues, which demonstrates his commitment to environmental and animal rights initiatives.