Cecilia Colunga
About Cecilia Colunga
Cecilia Colunga is a Bilingual Customer Service Representative at Dodge Industrial, Inc., focusing on the US market and addressing cultural and language barriers. She emphasizes empathy and customer satisfaction, drawing on her extensive experience in customer service across various sectors.
Work at Dodge Industrial
Cecilia Colunga has been employed at Dodge Industrial, Inc. as a Bilingual Customer Service Representative since 2021. In this role, she focuses on serving the US market, addressing cultural and language barriers. Her position involves direct interaction with customers, where she applies her skills to enhance customer satisfaction and resolve inquiries effectively.
Education and Expertise
Cecilia Colunga studied at the Community College of Rhode Island, where she completed a program in English as a Second Language from 2010 to 2012. She also holds a Licenciatura in Administración y gestión de empresas from Universidad Autónoma de San Luis Potosí, which she completed from 2004 to 2010. Additionally, she has been studying German at Berlitz since 2018, further expanding her language skills.
Background in Customer Service
Cecilia Colunga has extensive experience in customer service across various sectors, including agriculture, personal wellbeing, styling, industrial, and robotics. Prior to her current role, she worked as a Customer Service Specialist at TBC de Mexico from 2008 to 2010 and at ABB from 2016 to 2020. She also served as a Bilingual Customer Service Representative at LyondellBasell from 2020 to 2021.
Customer Service Approach
Cecilia emphasizes empathy and customer satisfaction as core principles in her customer service approach. She believes that understanding and addressing the needs of customers is essential for effective service delivery, especially when navigating cultural and language differences.