Imran Gaffur
About Imran Gaffur
Imran Gaffur is a Customer Success Manager Lead for the UK at Dolead, with a background in Data Science and Digital Marketing. He has extensive experience in customer success and sales operations, having worked for various companies including TELUS International and Quizizz Inc.
Current Role at Dolead
Imran Gaffur serves as the Customer Success Manager - Lead for the UK at Dolead since 2022. Based in Paris, Île-de-France, he has been instrumental in enhancing customer relationships and ensuring successful client delivery processes. His role involves project management of internal war-rooms, which facilitates smooth operations and client satisfaction. Gaffur has also revamped the knowledge hub for Dolead's Sales team on Notion, improving internal resources and supporting the sales department's effectiveness.
Professional Background
Imran Gaffur has a diverse professional background with experience in customer success and marketing roles across various organizations. He worked at TELUS International AI Data Solutions in multiple capacities, including Customer Success Manager and Manager of Global Customer Success and Sales Operations. His tenure at Quizizz Inc. as Product Marketing & Growth further solidified his expertise in customer engagement and marketing strategies. Earlier in his career, he held positions at Hilti and PoshVine, focusing on engineering and partnerships.
Education and Expertise
Imran Gaffur holds a Bachelor of Technology (B.Tech.) in Civil Engineering from the National Institute of Technology, Tiruchirappalli. He furthered his education with a Master of Science in Data Science and Digital Marketing from emlyon business school. Additionally, he participated in an exchange program at Technische Universität Berlin, where he studied Data Science and Digital Marketing. His academic background equips him with the skills to analyze customer behavior and optimize retention strategies effectively.
Skills and Contributions
Imran Gaffur possesses strong skills in building and maintaining relationships with CXO-level stakeholders through strategic discussions and business reviews. His expertise in data science enables him to leverage analytics for improving customer retention strategies. Gaffur's organizational and leadership skills are evident in his project management of internal initiatives, ensuring that client delivery processes are efficient and effective. His contributions have significantly impacted the operational success of the teams he has worked with.