Jonathan N.
About Jonathan N.
Jonathan N. serves as the Head of Customer Success for North America at Dolead, where he leverages his expertise in analytics to enhance customer relationships. His career includes various roles in account management and customer success, with a strong background in marketing and a passion for data-driven insights.
Current Role at Dolead
Jonathan N. serves as the Head of Customer Success for North America at Dolead. He has held this position since 2023, overseeing customer success initiatives and strategies in the region. His role involves leveraging his expertise in analytics to enhance customer experiences and drive satisfaction.
Previous Experience at Dolead
Jonathan N. has an extensive history with Dolead, having worked in various roles since 2019. He started as an Account Executive for one year and progressed to Customer Success Manager from 2020 to 2022. He then served as a Senior Customer Success Manager for six months before assuming his current position. Notably, he was the first US employee at Dolead, playing a key role in the company's expansion in North America.
Internships and Early Career
Jonathan N. gained valuable experience through several internships early in his career. He worked as an Account Management Intern at GKV in 2015 for four months and at Hill Holliday in 2016 for three months. Additionally, he served as a Business Development Intern at Adfinitas Health from 2015 to 2016 for four months. These roles contributed to his foundational skills in account management and customer relations.
Education and Expertise
Jonathan N. studied Marketing at Towson University from 2015 to 2017. His academic background, combined with his passion for numbers and analytics, supports his effectiveness in customer success roles. He frequently utilizes data insights to build client-ready dashboards in Looker, enhancing decision-making processes.
Entrepreneurial Ventures
In addition to his professional roles, Jonathan N. co-founded Outdone, an AI-powered gift recommender. This venture reflects his interest in technology and innovation. He also expresses a keen interest in AI alignment, viewing it as a significant challenge for the future and recognizing its potential transformative impact.