Michael Diaz
About Michael Diaz
Michael Diaz is a Customer Success Manager at Dolead, where he has worked since 2021. He has a background in customer service and telecommunications, with previous roles at Ecolab, STK Networks, and Orkin.
Current Role at Dolead
Michael Diaz serves as a Customer Success Manager at Dolead, a position he has held since 2021. In this role, he focuses on ensuring customer satisfaction and fostering long-term relationships with clients. His responsibilities include onboarding new customers, addressing their needs, and providing ongoing support to enhance their experience with Dolead's services.
Previous Experience at Ecolab
Michael Diaz worked at Ecolab in various capacities. He served as a Territory Manager from 2018 to 2020, where he managed client accounts and drove sales growth. Additionally, he briefly held the position of Account Technical Representative in 2021 for two months, contributing to customer engagement and technical support.
Internship at STK Networks
Before his roles at Ecolab, Michael gained experience as a Telecommunications Intern at STK Networks from 2013 to 2015. During this two-year internship in Peabody, MA, he developed foundational skills in telecommunications and customer service, which contributed to his professional growth.
Education and Degree
Michael Diaz studied at Salem State University, where he earned a Bachelor of Science in Business Entrepreneurship from 2009 to 2013. His education provided him with essential knowledge and skills in business management and entrepreneurship, which he applies in his current and previous roles.
Early Work Experience
Michael's early work experience includes serving as a Lifeguard at Salem State University from 2009 to 2012, where he ensured the safety of patrons. He also worked as a Service Manager at Orkin from 2015 to 2016 in Wilmington, MA, where he managed service operations and customer interactions.