Mark Cervantes
About Mark Cervantes
Mark Cervantes is an IT Support Engineer I at Dollar Shave Club, where he has worked since 2018. He has a background in technology and design, having previously held positions at Apple and Natural Curiosities, and holds a Bachelor of Science in Communication and Media Studies from Northern Michigan University.
Current Role at Dollar Shave Club
Mark Cervantes has been employed at Dollar Shave Club as an IT Support Engineer I since 2018. In this role, he is responsible for providing technical support and assistance to users within the organization. He also serves as the Lead Tech On-Boarding Trainer, where he trains both domestic and international team members, ensuring they are equipped with the necessary skills and knowledge to succeed in their roles.
Previous Experience at Apple
Prior to his current position, Mark worked at Apple as a Technology Specialist from 2010 to 2016. During his six years in Glendale, CA, he gained extensive experience in customer service and technical support, helping customers with various technology-related inquiries and issues. His time at Apple contributed to his technical expertise and problem-solving abilities.
Background in Graphic Design
Mark's career began in graphic design, where he worked as a Graphic Designer at Natural Curiosities for nine months in 2008 and 2009. This role allowed him to develop his creative skills and gain experience in visual communication, which complements his technical background in IT support.
Education and Expertise
Mark earned a Bachelor of Science degree in Communication and Media Studies from Northern Michigan University, where he studied from 2003 to 2007. His educational background provides him with a solid foundation in communication principles, which he applies in his current role, especially when conducting company-wide training sessions on platforms such as Google Meet, GSuite, and Box Drive.
Experience in Retail
In addition to his technical roles, Mark has experience in retail, having worked as a Sales Associate at Banana Republic from 2009 to 2011. This position helped him develop strong customer service skills and an understanding of consumer behavior, which are valuable in his current IT support role.