Matt Tyskowski
About Matt Tyskowski
Matt Tyskowski is a Senior Program Manager at Dollar Shave Club, where he has worked since 2022, and has over eight years of experience in various roles within the company. He specializes in customer experience strategies and data analytics, contributing to marketing communications and KPI tracking.
Work at Dollar Shave Club
Matt Tyskowski has been employed at Dollar Shave Club since 2015, progressing through various roles. He started as a Content Coordinator from 2015 to 2019, where he contributed to marketing efforts. Following this, he served as Manager of Member Experience from 2019 to 2022, focusing on enhancing customer satisfaction. Currently, he holds the position of Senior Program Manager, a role he has occupied since 2022. In this capacity, he is responsible for KPI tracking and reporting for the Executive team, utilizing his expertise in data analytics to inform strategic decisions.
Education and Expertise
Matt Tyskowski earned a Bachelor of Arts in Psychology from George Mason University, completing his studies from 2007 to 2011. His educational background supports his professional expertise in data analytics and copywriting. He applies these skills in various capacities, particularly in outbound communications and marketing email campaigns. His knowledge in psychology also informs his approach to customer experience strategies.
Background
Before joining Dollar Shave Club, Matt Tyskowski worked in several roles that contributed to his professional development. He was a Satisfaction Assurance Agent at Custom Ink from 2012 to 2014, where he focused on customer satisfaction. Prior to that, he served as a Sales Supervisor at Verizon Authorized Retailer - Wireless Zone from 2010 to 2012. These experiences provided him with a solid foundation in customer service and operational management.
Achievements
Throughout his career, Matt Tyskowski has specialized in strategizing initiatives aimed at enhancing customer experience while reducing churn and costs. His role at Dollar Shave Club involves significant responsibilities, including KPI tracking and reporting, which are crucial for the Executive team's decision-making processes. His contributions have supported the company's growth and customer retention efforts.