Bjorn John Ramos
About Bjorn John Ramos
Bjorn John Ramos serves as the Lead Operations and Support Associate at Dolly, Inc., where he has worked since 2017. He holds a Doctorate in Political Science from the University of Hawaii at Manoa and specializes in customer support and operational management.
Work at Dolly
Bjorn John Ramos serves as the Lead Operations and Support Associate at Dolly, Inc., a position he has held since 2018. He has been with the company since 2017, accumulating over six years of experience in the operations and support department. His responsibilities include troubleshooting website and app issues for both Dolly's Helpers and customers, managing the scheduling of Dolly bookings with subcontractors, and overseeing the initialization and tracking of damage claim reports. Additionally, he is involved in onboarding new support staff and independent contractors, ensuring a smooth integration into the company.
Education and Expertise
Bjorn John Ramos studied at the University of Hawaii at Manoa, where he earned a Doctorate in Political Science from 2012 to 2023. Prior to this, he completed a Master’s Degree in the same field from 2008 to 2010 and also studied for two years from 2005 to 2007. His academic background provides a strong foundation for his analytical and problem-solving skills. He has expertise in using ZenDesk to resolve customer and business inquiries, which enhances his effectiveness in his role at Dolly.
Background
Bjorn John Ramos has a solid educational background in Political Science, having dedicated a total of 11 years to his studies at the University of Hawaii at Manoa. His extensive education has equipped him with critical thinking and analytical skills, which he applies in his professional role. He is based in Seattle, Washington, where he has developed his career in operations and support within the logistics industry.
Achievements
During his tenure at Dolly, Inc., Bjorn John Ramos has contributed to various operational efficiencies. He manages the onboarding process for new support staff and independent contractors, which is crucial for maintaining service quality. His role also involves conducting phone sales with partnership stores and customers, highlighting his versatility within the organization. His ability to troubleshoot issues effectively has improved the overall customer experience.