Jeff Mc Mahon
About Jeff Mc Mahon
Jeff McMahon is a Support Operations Associate at Dolly Inc. in Seattle, Washington, where he has worked since 2021, expanding the damage claims team and serving as a subject matter expert.
Work at Dolly
Jeff McMahon has been employed at Dolly Inc. as a Support Operations Associate since 2021. In this role, he has expanded the team of damage claims agents from 3 to 8 full-time members under his direct supervision. He serves as the sole Damage Claims specialist and subject matter expert for the Support Operations team. His responsibilities include creating and maintaining training materials for the department and providing training to new agents in the Damage Claims area. Additionally, he acts as a point of escalation for claims, managing cases that total upwards of $10,000.
Education and Expertise
Jeff McMahon earned a Bachelor's degree in English Language and Literature from Western Washington University, where he studied from 2016 to 2020. His educational background provides him with strong communication skills, which are essential in his current role in support operations. His expertise in damage claims and operations management is demonstrated through his leadership in expanding the claims team and implementing key policy changes.
Background
Prior to his current position at Dolly Inc., Jeff McMahon worked as a Document Review Associate at Boundless Immigration for five months from 2020 to 2021. He also has experience in operations from his time with the Seattle Mariners, where he worked in Ballpark Operations for two years from 2016 to 2018. This diverse background in operations and document review has contributed to his effectiveness in support operations.
Achievements
During his tenure at Dolly Inc., Jeff McMahon has instigated, developed, and led several key policy changes aimed at ensuring long-term success in a rapidly growing and high-stakes environment. His role in expanding the damage claims team and serving as a training resource has positioned him as a vital member of the Support Operations team.