Tracy Clark
About Tracy Clark
Tracy Clark serves as the Learning and Development Lead at Dominion Payroll, where she has significantly enhanced the new hire onboarding experience. With a background in education and expertise in various federal programs, she provides valuable training and support to clients and employees alike.
Work at Dominion Payroll
Tracy Clark serves as the Learning and Development Lead at Dominion Payroll since 2019. In this role, she is responsible for the development, improvement, and delivery of courses during the new hire onboarding process. She revamped the onboarding experience to incorporate both hard and soft skill courses, ensuring a comprehensive training approach. Clark also analyzes training needs across the company to create a new hire training curriculum consisting of 20 individual courses. Additionally, she develops and delivers training on client communication and engagement, and presents weekly webinars to keep clients informed about changes in COVID legislation.
Education and Expertise
Tracy Clark studied at The University of Georgia and the University of Virginia, gaining a strong educational foundation that supports her professional expertise. She is well-versed in various legislative programs, including the Families First Coronavirus Response Act (FFCRA), and acts as a subject matter expert on CARES, CAA, ARPA, and OSHA programs that impact small business owners. Her educational background and expertise enable her to effectively advise clients on Employee Retention Credit programs, PPP loans, and forgiveness applications.
Background in Education
Prior to her current role at Dominion Payroll, Tracy Clark worked in the education sector. She served as a Health Services Program Specialist at Hanover County Public Schools from 2018 to 2019. Before that, she was an AP Physics B and C Teacher at Henrico County Public Schools for seven years, from 2010 to 2017. Additionally, she worked as a Staff Development Planner at Henrico County Public Schools for four years, focusing on staff training and development.
Training and Development Initiatives
Tracy Clark has formulated training outlines and determined effective instructional delivery methods for various training formats, including in-person, virtual, and hybrid. She has developed and delivered courses aimed at enhancing client communication and engagement within Dominion Payroll. Her initiatives focus on ensuring that both new hires and existing staff receive the necessary training to excel in their roles, contributing to the overall success of the organization.
Client Advisory and Support
In her role at Dominion Payroll, Tracy Clark vets clients for the Employee Retention Credit program and assists them in processing credits to ensure they receive all entitled benefits. She also advises clients on PPP loans and forgiveness applications, helping to resolve penalty and full-time equivalent (FTE) issues. Her expertise in these areas enables her to provide valuable support to small business owners navigating complex financial assistance programs.