Christina Jones
About Christina Jones
Christina Jones is a Quality Claims Administrator currently employed at Domtar since 2023. She has a diverse background in customer service and underwriting, with previous roles at Baker & Taylor and Quicken Loans spanning several years.
Current Role at Domtar
Christina Jones serves as a Quality Claims Administrator at Domtar, a position she has held since 2023. In this role, she is responsible for managing quality claims and ensuring compliance with company standards. Her expertise in claims administration contributes to the efficiency of operations within the organization.
Previous Experience at Quicken Loans
Christina Jones has extensive experience at Quicken Loans, where she held multiple positions. She worked as a Frontline Support Specialist from 2019 to 2021, providing assistance to clients and addressing their inquiries. Additionally, she served as a Change in Circumstance Underwriter from 2021 to 2022, focusing on underwriting processes. Prior to these roles, she was a Loan Processor for three months in 2019.
Customer Service Experience at Baker & Taylor
Before her tenure at Quicken Loans, Christina Jones worked at Baker & Taylor as a Customer Service Specialist from 2014 to 2019. During her five years there, she developed skills in customer interaction and service management, contributing to customer satisfaction and operational efficiency.
Educational Background
Christina Jones completed her education at Mullins High School, where she studied General Studies from 1996 to 2000. This foundational education provided her with essential skills that have supported her career in various administrative and customer service roles.