David Hayes
About David Hayes
David Hayes is an experienced professional currently working in the Finishing Department at Domtar in Rothschild, Wisconsin. He has held various roles in construction, finance, and telecommunications, with a strong background in customer service and team development.
Work at Domtar
David Hayes has been employed at Domtar in the Finishing Department since 2019. His role involves overseeing processes related to the finishing of products, ensuring quality and efficiency in operations. Domtar, located in Rothschild, Wisconsin, is known for its production of paper and other related products. Hayes has contributed to the department's success through his extensive experience in the industry.
Previous Employment History
Before joining Domtar, David Hayes worked in various roles across different companies. He served as a Horizontal Directional Drill Team member at InterCon Construction from 2017 to 2019 in Northern Wisconsin. Prior to that, he was the Contact Center Manager at CoVantage Credit Union from 2012 to 2015 in Antigo, Wisconsin. He also held the position of Lead Underground Utility Locator at MasTec from 2015 to 2017 in Eagle River, Wisconsin. His career began at Verizon, where he worked as a Local Manager for 19 years, from 1989 to 2008.
Education and Expertise
David Hayes holds a Bachelor of Arts (B.A.) degree in English Language and Literature from the University of Wisconsin-Stevens Point. His education has provided him with a strong foundation in technical writing and speaking. Hayes has enhanced these skills through numerous presentations to various levels of management, demonstrating his ability to communicate effectively in professional settings.
Achievements in Customer Service
During his career, David Hayes implemented innovative, non-compensatory rewards aimed at improving customer service results. This initiative reflects his commitment to enhancing customer experiences and fostering a positive work environment. Additionally, he has developed pathways for personal achievement with defined goals for team members, promoting professional growth and accountability within his teams.