Joanne Kerr
About Joanne Kerr
Joanne Kerr is a Manager in Telecom at Domtar, where she has worked since 2015. She has extensive experience in workforce management and call center operations, with a background that includes roles at Bell Mobility and RBC Royal Bank.
Current Role at Domtar
Joanne Kerr has been serving as the Manager of Telecom at Domtar since 2015. In this role, she oversees telecommunications operations, ensuring effective communication systems within the organization. Her responsibilities include managing telephony services and integrating technology solutions to enhance operational efficiency. Kerr's extensive experience in IT service planning and technical integration supports her current position, allowing her to implement strategic initiatives that align with the company's goals.
Previous Experience at Domtar
Prior to her current role, Joanne Kerr worked at Domtar in various capacities. From 2013 to 2015, she was the Manager of IT Service Planning, Solution Architecture, and Technical Integration. Before that, she served as the IT Portfolio Coordinator from 2011 to 2013. Her tenure at Domtar has equipped her with a comprehensive understanding of the company's technology landscape and operational needs.
Experience at Bell Mobility
Joanne Kerr has significant experience at Bell Mobility, where she held multiple roles from 2002 to 2011. She began as an Analyst in Forecasting & Scheduling, then progressed to Team Leader for Workforce Management, and ultimately served as Manager of Workforce Management. These positions allowed her to develop expertise in workforce management, including forecasting, scheduling, and real-time management, which are critical to her current role.
Educational Background
Joanne Kerr studied at McGill University, where she earned a Bachelor of Arts degree with a focus on Economics and North American Studies. Additionally, she obtained a Graduate Diploma in Leadership from McGill University, completing her studies from 2011 to 2014. This educational foundation supports her leadership style and her ability to manage teams effectively.
Leadership and Management Skills
Joanne Kerr is recognized for her participative leadership style, which emphasizes building partnerships and creating synergy among diverse groups. She has a strong reputation for identifying and developing employee talent, contributing to team spirit and employee satisfaction. Her ability to envision challenges and apply innovative solutions with a global perspective enhances her effectiveness as a manager in the telecommunications sector.