Jonathan Redman
About Jonathan Redman
Jonathan Redman is a Service Desk Analyst currently employed at Domtar in Montreal, Quebec, Canada. He has extensive experience in the IT field, having previously held managerial and technical roles at companies such as McDonald's Canada, Blockbuster Canada, and Insight.
Current Role at Domtar
Jonathan Redman has been employed as a Service Desk Analyst at Domtar since 2021. In this role, he is responsible for providing technical support and managing service requests, ensuring efficient operations within the IT department. His tenure at Domtar has allowed him to apply his technical skills and contribute to the organization's IT infrastructure.
Previous Experience in IT Support
Before joining Domtar, Jonathan Redman worked as a Service Technician at Insight for a brief period in 2019. He also held a position at Intact as Access Management - Request Fulfillment in early 2021. His experience in these roles has equipped him with practical knowledge in technical support and system administration.
Management Experience at McDonald's and Blockbuster
Jonathan Redman has a background in management, having served as a Manager at McDonald's Canada from 1998 to 2005 and as a Store Manager at Blockbuster Canada from 2005 to 2010. These positions provided him with valuable leadership skills and experience in customer service and operations management.
Education and Technical Skills
Jonathan Redman studied at Lachine High School from 1995 to 2000 and later attended the Pearson Electrotechnology Centre, where he focused on Computer/Information Technology Administration and Management. He achieved a DEP in Computer Administration and Networking between 2018 and 2020. He is proficient in Active Directory, Linux, Windows Server, and Cisco IOS, indicating a solid foundation in IT and network infrastructure.
Professional Attitude and Commitment
Jonathan Redman demonstrates a strong commitment to the IT field, characterized by his deep passion for system administration. He adopts a 'whatever it takes' attitude, focusing on creative solutions to challenges. His proactive approach and technical expertise contribute to his effectiveness in his current role.