Martine Agnant
About Martine Agnant
Martine Agnant serves as the Supervisor for the Customer Service Commercial Business Segment in the Paper Division at Domtar, where she has worked since 2004. With a background in customer service management and a focus on enhancing service levels, she plays a crucial role in resolving customer issues and coordinating communication across departments.
Current Role at Domtar
Martine Agnant serves as the Supervisor for the Customer Service Commercial Business Segment within the Paper Division at Domtar. She has held this position since 2004, accumulating 20 years of experience in this role. In her capacity, she acts as a point of escalation for both internal and external customer issues, ensuring effective resolution. Additionally, she plays a key role in coordinating and supporting information flow between the customer service department and other departments. Her responsibilities also include initiating and implementing ideas to enhance service levels within the customer service team.
Previous Experience at Domtar
Prior to her current role, Martine Agnant worked at Domtar as an Account Service Manager from 2002 to 2004 for a duration of two years. In this position, she was involved in managing customer accounts and ensuring customer satisfaction. This experience contributed to her understanding of customer service dynamics within the paper industry.
Background in Customer Service
Martine Agnant has a solid background in customer service, having previously worked as a Customer Service Advocate at SPM from 1996 to 1999 for three years. This role provided her with foundational skills in customer interaction and support, which she has built upon throughout her career in various customer service positions.
Education and Expertise
Martine Agnant studied at Kingsborough Community College, where she achieved a degree in Travel & Tourism from 1982 to 1984. She is currently pursuing further education at Concordia University, focusing on Applied Social Science since 1989. Her educational background complements her expertise in managing customer service operations, specifically within the Northeast and Southeast regions.
Team Development and Performance Management
In her supervisory role, Martine Agnant conducts yearly performance reviews for the customer service team. This responsibility contributes to staff development and performance management, ensuring that the team is equipped to meet customer needs effectively. Her focus on enhancing service levels reflects her commitment to continuous improvement within the customer service department.