Monica B.
About Monica B.
Monica B. is a Business Analyst in HR Operations at Domtar, where she has worked since 2017. She specializes in application support documentation, process improvement, and user training, drawing on her extensive experience in HR roles since 2006.
Current Role as Business Analyst HR Operations
Monica B. serves as a Business Analyst in HR Operations at Domtar, a position she has held since 2017. In this role, she develops comprehensive application support documentation, which includes functional and business requirements, configuration guides, and business process workflows. She actively participates in audits to ensure compliance and operational excellence. Monica also identifies opportunities for business process improvement, contributing to the optimization of HR operations.
Previous Experience at Domtar
Monica B. has extensive experience at Domtar, having worked in various roles since 2006. She began her career as a Customer Service Agent from 2006 to 2008, followed by a position as an Employee Service Representative from 2008 to 2011. After that, she served as an HR Specialist from 2011 to 2017. This diverse background within the company has equipped her with a deep understanding of HR processes and operations.
Education and Academic Background
Monica B. holds a Bachelor of Arts degree in History from Concordia University. Her educational background has provided her with a strong foundation in analytical thinking and research skills, which she applies in her current role as a Business Analyst.
Coaching and Mentoring Skills
In her current position, Monica B. coaches and mentors end-users on best practices and business processes. This role enhances the operational efficiency of the teams she supports. Her ability to guide others reflects her commitment to improving HR operations and fostering a collaborative work environment.
Problem-Solving and Collaboration
Monica B. coordinates application and system issues, collaborating with teams to resolve them within predetermined Service Level Agreement parameters. Her problem-solving skills are essential in maintaining operational efficiency and ensuring that HR systems function effectively.