Nathalie Thibeault
About Nathalie Thibeault
Nathalie Thibeault is an experienced analyst currently working at Domtar since 2013, following a significant career at Bell Canada where she held various leadership roles in customer service and partner integration. She is recognized for her leadership skills and adaptability in enhancing call center performance across multiple regions.
Current Role at Domtar
Nathalie Thibeault has been working as an Analyste at Domtar since 2013. In this role, she applies her extensive experience in analysis and problem-solving to contribute to the company's objectives. Her position involves evaluating data and providing insights that support operational efficiency and strategic decision-making within the organization.
Previous Experience at Bell Canada
Nathalie Thibeault held multiple positions at Bell Canada from 2000 to 2012. She served as Directeur de Formation from 2000 to 2004, where she focused on training initiatives. She then transitioned to Directeur au Service à la clientèle from 2004 to 2006, followed by a role as Directeur d'intégration des partenaires from 2006 to 2008. From 2008 to 2011, she worked as Spécialiste Formation et Embauche chez les partenaires, and later as Directeur de performance chez les partenaires for six months in 2011-2012. Throughout her tenure, she played a strategic role in enhancing call center performance across various regions.
Education and Expertise
Nathalie Thibeault studied at CEGEP Joliette - De Lanaudière, where she completed a program in Gestion Financière Informatisé, earning an Attestation d'études collégiales (AEC) in 1996. Her educational background has equipped her with financial management skills that complement her professional experience in customer service and call center management.
Leadership and Problem-Solving Skills
Nathalie Thibeault is recognized for her exceptional leadership skills and problem-solving abilities, particularly in the context of call center management. Her adaptability and motivation to tackle challenges have been key factors in her success in enhancing operational performance and managing customer service teams effectively.