Rick Massie
About Rick Massie
Rick Massie serves as the Account Service Manager at Domtar, where he has worked for 24 years. He has extensive experience in the paper and forest products industry and holds degrees in Social Sciences and Logistics.
Work at Domtar
Rick Massie has served as an Account Service Manager at Domtar since 2000. With over 24 years in this role, he has developed a strong understanding of customer needs and industry dynamics. His responsibilities include managing client accounts and ensuring high levels of customer satisfaction through effective strategies. Massie's long tenure at Domtar highlights his commitment to the company and the paper and forest products industry.
Education and Expertise
Rick Massie studied at CEGEP de L'Outaouais, where he completed a program in Social Sciences from 1983 to 1986. He furthered his education at Algonquin College of Applied Arts and Technology, earning a certification in Logistics, Materials, and Supply Chain Management in 2005. This educational background supports his expertise in managing supply chain operations, particularly within the paper and forest products sector.
Background
Before joining Domtar, Rick Massie gained valuable experience in customer service and management. He worked at Labatt Breweries of Canada as a Customer Service/Merchandising representative for three months in 1996-1997. Following this, he served as a Store Manager at Blockbuster from 1997 to 2000, where he honed his management skills. These roles contributed to his ability to enhance customer satisfaction through effective account management.
Achievements
Rick Massie has demonstrated a consistent ability to enhance customer satisfaction throughout his career. His effective account management strategies have been instrumental in maintaining strong client relationships. With over two decades of experience in the paper and forest products industry, he has contributed to the operational success of his teams and the overall performance of Domtar.