Charlotte Upham
About Charlotte Upham
Charlotte Upham is a Senior Support Specialist at DonorDrive with a Bachelor of Public Health from the University of Kentucky. She has a diverse background in retail management and customer service, having previously held positions at Bath & Body Works and American Eagle Outfitters.
Work at DonorDrive
Charlotte Upham has been employed at DonorDrive as a Senior Support Specialist since 2018. In this role, she provides support and assistance to clients, leveraging her extensive experience in customer service. Her position involves addressing client inquiries and ensuring a high level of satisfaction with the services offered by DonorDrive. Upham's transition to this role from a retail background highlights her adaptability and commitment to supporting organizational goals.
Education and Expertise
Charlotte Upham graduated with a Bachelor of Public Health from the University of Kentucky, where she studied from 2012 to 2016. This educational background provides her with a solid understanding of public health principles. Her expertise extends to customer service and sales management, developed through her years in retail management. This combination of education and practical experience equips her with unique skills applicable to her current role.
Background in Retail Management
Charlotte Upham has a robust background in retail management, having worked for seven years as an Assistant Store Manager at Bath & Body Works and White Barn in the Cincinnati Area, Kentucky. During her tenure, she developed skills in team leadership, customer service, and sales management. Additionally, she held positions at AMERICAN EAGLE OUTFITTERS INC. and The Limited, further enhancing her retail experience and management capabilities.
Career Transition
Charlotte Upham transitioned from a career in retail to a support specialist role, demonstrating her adaptability and diverse skill set. This shift reflects her ability to leverage her customer service experience in a new context. Her background in retail has provided her with valuable insights into client needs and expectations, which she applies in her current position at DonorDrive.