Michael Thorne
About Michael Thorne
Michael Thorne is an Integration Support Engineer at DonorDrive, specializing in SSL certificate management and DNS configuration. He has extensive experience in client support and technical integration across various companies, including Microsoft and Roostify.
Work at DonorDrive
Michael Thorne has been employed as an Integration Support Engineer at DonorDrive since 2021. In this role, he is responsible for issuing and renewing custom and vanity domain SSL certificates. He provides technical advice to client teams regarding DNS configuration and maintains familiarity with DonorDrive APIs and webhooks. His responsibilities include handling complex break/fix scenarios within the DonorDrive platform and supporting client payment gateways such as Authorize.net, Braintree, and PayPal. He also configures Google Analytics accounts for new clients and troubleshoots issues for existing clients.
Previous Work Experience
Prior to his current position, Michael Thorne worked at Roostify as a Client Support Specialist for eight months in 2020. He also served as an On-Site MS T3 Support Engineer at Allyis from 2013 to 2016, where he focused on O365 D/ITAR support. Additionally, he was a Support Escalation Engineer at Microsoft from 2016 to 2018. His diverse experience in technical support roles has equipped him with a strong foundation in client assistance and troubleshooting.
Education and Expertise
Michael Thorne studied at Highline College, where he earned an Associate of Arts degree in Psychology from 1999 to 2001. His educational background contributes to his understanding of client needs and communication in technical environments. He has developed expertise in various technical areas, including SSL certificate management, payment gateway configuration, and API integration, which are essential for his role at DonorDrive.
Technical Skills and Responsibilities
In his role, Michael Thorne administers Cloudflare and is skilled in site and zone configuration via API. He creates and troubleshoots Facebook Developer apps for profile import and Facebook Fundraisers integrations. Additionally, he generates Certificate Signing Requests (CSRs) for Apple Pay Merchant and Payment Processing certificates and creates .p12 files for server-side implementation using OpenSSL. His technical skills enable him to handle complex configuration scenarios effectively.