Stephanie Underwood
About Stephanie Underwood
Stephanie Underwood is a Software Quality Assurance Manager at DonorDrive, where she manages and mentors a team of QA Analysts. She has a background in software quality assurance and customer service, with previous experience at Global Cloud and JangoMail.
Current Role at DonorDrive
Stephanie Underwood serves as the Software Quality Assurance Manager at DonorDrive, a position she has held since 2018. In this role, she manages and mentors a team of QA Analysts, focusing on achieving both team and individual professional goals. Underwood has developed and implemented QA strategies that encompass test data, test automation, and manual testing. She actively participates in hands-on projects that align with the company's vision and objectives.
Previous Experience in Software Quality Assurance
Before her current position, Stephanie Underwood worked as a Software QA Analyst at Global Cloud from 2016 to 2018. During her two years in this role, she contributed to various quality assurance initiatives in Cincinnati, Ohio. Her experience in software quality assurance laid the groundwork for her current managerial responsibilities at DonorDrive.
Educational Background
Stephanie Underwood obtained her Bachelor’s Degree in Bible/Biblical Studies from Cincinnati Christian University. She attended the university from 2008 to 2013, completing her studies over a five-year period. This educational background has provided her with a strong foundation for her professional career.
Early Career Experience
Stephanie Underwood began her career in customer service and hospitality. She worked as a Barista at the Hill Top Coffee Shop under Creative Dining Services from 2009 to 2012. Additionally, she served as a Customer Service Manager at JangoMail from 2013 to 2016 and as a Member Service Associate at Sam's Club from 2012 to 2013. These roles contributed to her skill set in team management and customer relations.