Daga Gavin
About Daga Gavin
Daga Gavin is a Senior Manager of Customer Success at Dooly, with extensive experience in customer success roles across various companies. He specializes in empathetic customer engagement and has a strong background in managing key performance metrics.
Current Role at Dooly
Daga Gavin currently serves as the Senior Manager of Customer Success at Dooly, a position held since 2023. In this role, he focuses on enhancing customer satisfaction and retention through effective management strategies. His responsibilities include overseeing the Customer Success team and implementing initiatives that drive engagement and growth.
Previous Experience at Dooly
Prior to his current role, Daga Gavin worked at Dooly in various capacities. He served as the Manager of Customer Success from 2022 to 2023, where he led the team in focusing on key performance metrics such as Net Revenue Retention (NRR) and Weekly Active Users. He also held the position of Customer Success Team Lead for four months in 2022, contributing to the team's strategic direction.
Experience at Alida
Daga Gavin has extensive experience at Alida, where he worked for a total of six years. He was a Principal Customer Success Manager from 2018 to 2022, and prior to that, he served as a Senior Customer Success Manager from 2012 to 2016. His tenure at Alida involved fostering customer relationships and ensuring successful product adoption.
Educational Background
Daga Gavin studied at Simon Fraser University, where he earned a Bachelor of Business Administration (BBA) degree. His academic focus included Marketing, Management, and Organizational Studies, which provided him with a solid foundation for his career in customer success and management.
Early Career Experience
Daga Gavin began his career in various roles that contributed to his expertise in customer success. He worked as a Project Coordinator at MD Analytics from 2011 to 2012 and served as a Workforce Accreditation Coordinator for the Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games. Additionally, he held a position as an Assistant Operations Manager at Aramark Sports and Entertainment in 2010.