Vasu Chockalingam
About Vasu Chockalingam
Vasu Chockalingam is a Customer Success Coach at Dooly in Vancouver, British Columbia, with a background in instructional design and customer support. He has experience in various roles across multiple companies, focusing on customer success strategies and effective training methodologies.
Work at Dooly
Vasu Chockalingam has been serving as a Customer Success Coach at Dooly since 2022. In this role, he focuses on developing customer success strategies that emphasize a customer-first mindset. Prior to his current position, he worked as a Product Specialist at Dooly for five months in 2022. His experience at Dooly has allowed him to leverage his skills in customer support and education to enhance the overall customer experience.
Previous Experience
Before joining Dooly, Vasu Chockalingam held several positions in various organizations. He worked at Wipro Limited as a Senior Instructional Designer from 2013 to 2016, where he developed instructional materials. He then served as a Learning Content Specialist at Absolute Software from 2020 to 2021, focusing on creating learning resources. Additionally, he worked at Genesys as a Technical Administrator from 2018 to 2020 and at Unisys as a Product Information Specialist from 2016 to 2018.
Education and Expertise
Vasu Chockalingam earned his Bachelor's degree in Electrical, Electronics, and Communications Engineering from Anna University Chennai, completing his studies from 2008 to 2012. His educational background supports his expertise in customer success strategies and adult learning theories, which he applies to effectively educate and train customers.
Skills and Specializations
Vasu Chockalingam possesses a strong ability to identify customer pain points proactively, which enhances customer support. He is experienced in creating learning resources that minimize time to value for customers. His skills include utilizing various tools and platforms such as Salesforce, Jira, and Asana to improve customer success processes.