Lisa Chong
About Lisa Chong
Lisa Chong is a Customer Success Lead at Doppel, where she has worked since 2023. She has extensive experience in customer success and account management, having held various roles at Observe.AI and WorldNow over the past decade.
Current Role at Doppel
Lisa Chong serves as the Customer Success Lead at Doppel, a position she has held since 2023. Based in the San Francisco Bay Area, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her role involves collaborating with clients to understand their needs and providing tailored solutions to improve their experience with the company's offerings.
Previous Experience at Observe.AI
Prior to her current role, Lisa Chong worked at Observe.AI for four years, where she held two positions. She began as a Senior Customer Success Manager from 2019 to 2021, then advanced to Principal Customer Success Manager from 2021 to 2023. In these roles, she was responsible for managing customer relationships and driving product engagement, contributing to the overall success of the company's customer success initiatives.
Background in Sales and Account Management
Lisa Chong has a solid background in sales and account management, having worked at WorldNow in various capacities from 2010 to 2015. Her roles included Digital Ad-Operations/Account Coordinator, Junior Account Manager, and Account Manager for National Sales. This experience provided her with a comprehensive understanding of client needs and sales strategies in the media industry.
Education and Academic Background
Lisa Chong studied at Baruch College, where she earned a Bachelor of Business Administration (BBA) with a focus on Operations Management and Supervision. Her academic tenure spanned from 2006 to 2010, during which she developed a foundational knowledge of operational processes and management principles that support her professional endeavors.
Experience in Account Management at REMERGE and GroundTruth
Lisa Chong has also held senior account management positions at REMERGE - App Retargeting and GroundTruth (formerly xAd). At REMERGE, she worked as a Senior Account Manager from 2017 to 2019, and at GroundTruth, she served in a similar capacity from 2015 to 2017. These roles further honed her skills in client management and strategic sales within the digital advertising landscape.