Naomi Martinez
About Naomi Martinez
Naomi Martinez is a Software Technical Support professional with experience in customer service and production assistance. She has worked for various organizations, including DoseSpot, where she has been employed since 2021, and has a background in membership services and team supervision.
Current Role at DoseSpot
Naomi Martinez serves as Software Technical Support at DoseSpot since 2021. In this role, she provides assistance and solutions to users, ensuring the software operates effectively. Her responsibilities include troubleshooting technical issues and guiding users through software functionalities. She has been recognized for her contributions and is a Level 1 Support Team Lead, which highlights her leadership capabilities within the support team.
Previous Experience in Customer Support
Prior to her current position, Naomi Martinez worked as a Customer Support Specialist at nora systems from 2017 to 2020. In this role, she focused on addressing customer inquiries and resolving issues related to the company's products. Her experience in customer support has equipped her with essential skills in communication and problem-solving, which she applies in her current role at DoseSpot.
Background in Membership Services
Naomi Martinez worked at Merrimack Valley YMCA as a Membership Service Representative from 2010 to 2015. During her five years in this position, she engaged with members, managed inquiries, and facilitated membership processes in North Andover and Methuen, Massachusetts. This experience provided her with a strong foundation in customer service and community engagement.
Education at Northern Essex Community College
Naomi Martinez studied at Northern Essex Community College from 2008 to 2017. Her nine years of education at this institution contributed to her professional development and skill acquisition. The knowledge gained during her studies has been instrumental in her career progression, particularly in technical support roles.
Early Career Experience
Naomi's early career included a role as a Supervisor and Team Member at METHUEN ARLINGTON NEIGHBORHOOD INC from 2009 to 2010. This position allowed her to develop leadership and teamwork skills. Additionally, she worked as a Production Assistant at Epoxy Technology, Inc. for seven months in 2020, where she gained experience in a production environment.