Paul Harvey
About Paul Harvey
Paul Harvey serves as the Director of Technical Support at DoseSpot, where he has worked since 2020. He has a strong background in business administration and technical support, having previously held a supervisory role at Thermo Fisher Scientific for 15 years.
Work at DoseSpot
Paul Harvey has served as the Director of Technical Support at DoseSpot since 2020. In this role, he oversees technical support operations and ensures that customer needs are met efficiently. His leadership has been instrumental in implementing strategies that enhance customer satisfaction within the Software as a Service (SaaS) model. Harvey's focus on continuous improvement has led to significant advancements in the support processes at DoseSpot.
Education and Expertise
Paul Harvey holds a Bachelor of Business Administration (BBA) from Southern New Hampshire University, where he studied Business Administration and Management from 2018 to 2020. He also has a Bachelor of Business Administration (B.B.A.) from the University of Phoenix, which he completed in 2014. Additionally, he earned an Associate of Science (AS) in Electrical, Electronic and Communications Engineering Technology from Massachusetts Bay Community College in 2001. His educational background provides a strong foundation for his expertise in technical support and management.
Background
Before joining DoseSpot, Paul Harvey worked at Thermo Fisher Scientific for 15 years, where he held the position of Technical Support Supervisor. His experience in this role involved leading teams and developing systems to enhance customer feedback and support processes. Harvey's extensive background in technical support has equipped him with the skills necessary to address complex customer needs effectively.
Achievements
During his career, Paul Harvey has led several initiatives that have improved operational efficiency and customer satisfaction. He developed a Net Promoter Score survey system to capture customer feedback, which has driven improvements in service delivery. Additionally, he created a new onboarding guide and training process that reduced new employee development time by 50%. His efforts in overhauling case structures in Salesforce and implementing workflow improvements have significantly enhanced the support experience for both team members and clients.