Azim Rajput
About Azim Rajput
Azim Rajput is a Support Engineer at Dotmatics, where he has worked since 2021 in Bishop’s Stortford, England. He holds a Bachelor's degree in Chemistry from Queen Mary University of London and has previous experience as a Supermarket Assistant at Waitrose & Partners.
Work at Dotmatics
Azim Rajput has been employed at Dotmatics as a Support Engineer since 2021. In this role, he is responsible for processing software license keys and ensuring customer satisfaction. He utilizes various systems, including Kayako, OpenAir, JIRA, and Sharepoint, to maintain and update records. His position involves planning, directing, and controlling activities to enhance customer success. Additionally, he mentors and coaches junior team members, contributing to their professional development within the organization.
Previous Experience
Before joining Dotmatics, Azim Rajput worked at Waitrose & Partners as a Supermarket Assistant from 2018 to 2019. His role involved customer service and operational support within the supermarket environment. This experience provided him with foundational skills in customer interaction and teamwork, which he later applied in his engineering support role.
Education and Expertise
Azim Rajput earned a Bachelor's degree in Chemistry from Queen Mary University of London, where he studied from 2015 to 2018. His academic background in chemistry equips him with a strong analytical skill set, which is beneficial in his current role as a Support Engineer. The knowledge gained during his studies supports his technical understanding of the software solutions provided by Dotmatics.
Mentorship and Coaching
In his capacity as a Support Engineer at Dotmatics, Azim Rajput actively mentors and coaches junior team members. This responsibility highlights his commitment to fostering a collaborative work environment and enhancing the skills of less experienced colleagues. His guidance helps ensure that the team operates effectively and maintains high standards of customer support.